FREQUENTLY ASKED QUESTIONS

Character Building Club is a lifestyle brand built around positivity, humor, and personal growth. We believe that sometimes what feels like a bad day is just another opportunity to build character. Our apparel and accessories are designed to remind you to keep going, find the humor, and take life one day at a time.

Our products are made to order through our production partners. This means your item is produced after you place your order rather than sitting in a warehouse waiting to be shipped.

Orders require production time before shipping. Delivery times vary depending on the product, destination, and shipping method selected at checkout.

You'll receive an order confirmation after your purchase and tracking information when your order ships, where tracking is available.

Shipping costs are calculated and displayed at checkout unless a free-shipping promotion is specifically advertised. Any applicable shipping promotions will include their own terms.

Because our products are made to order, we may have a limited window to make changes or cancel an order before production begins.

Contact us as soon as possible with your order number. Once production has started, changes and cancellations may no longer be possible.

We're here to help. If your order arrives damaged, defective, or incorrect, contact us with your order number and clear photos of the issue.

We'll review the problem and work with our production partner to determine an appropriate resolution under our store policies.

Because our products are made to order, we may not accept returns or exchanges for reasons such as ordering the wrong size or changing your mind.

Damaged, defective, or incorrectly fulfilled orders should be reported to us for review. Please check our Returns Policy before placing your order for the full terms.

Check the size chart on each product page before ordering. Sizing can vary between products and manufacturers, so we recommend comparing the measurements with a garment you already own.

If you're between sizes, review the product's fit notes before making your selection.

We make every effort to display our products accurately. However, actual colors and appearance may vary slightly depending on your screen settings, the selected product color, and the printing or embroidery process.

Once your order has shipped, we'll send tracking information when it is available. You can use the tracking link in your shipping confirmation to follow your package.

Please allow time for tracking information to update after shipment.

We occasionally offer promotions, special releases, and other opportunities to shop Character Building Club products at a discount. Follow our social channels or subscribe to our email list to hear about upcoming offers.

Any promotion will be subject to its stated terms and expiration date.

If you have a question about an order, product, or anything else, reach out through our Contact page or the customer support email listed on our website.

Please include your order number when asking about an existing purchase so we can assist you more efficiently.

Follow Character Building Club on social media and subscribe to our email list for new designs, product launches, and brand updates.

It means that not every day will go according to plan. Sometimes the frustrating moments, unexpected setbacks, and little inconveniences become the experiences that help us grow.

Character Building Club is a reminder to keep perspective, find the humor when you can, and keep moving forward.